Frequently Asked Questions

How do I make a reservation?

Please book through our official app, by DM on Instagram, or by phone.
Can I book on the same day?

Same-day bookings are possible if we have availability, but we recommend booking in advance. Outside our regular hours, an additional fee applies.
Can I book outside your opening hours?

Yes, but an out-of-hours fee applies. We accept requests around the clock, but you must reserve in advance.
What is the last reception time?

The last reception is 17:00, and kimono must be returned by 17:30. After that, an extension fee applies.
Can I extend or return the kimono the next day?

Please request an extension when you book. A next-day return costs an extra ¥1,000 and must be made within our opening hours the following day.

When do cancellation fees start?

Cancellations made by 17:00 the day before are free. After that, a 100% cancellation fee applies.
What if I am unwell or the weather is bad?

You may change the date and time. Please let us know as early as possible.
What if fewer people come on the day?

As a rule we cannot accept changes to the number of guests or cancellations on the day itself.
Can I cancel part of a group booking?

Yes, if you contact us by 17:00 the day before. On the day itself, the full charge applies for everyone.
How should I contact you to cancel?

Please contact us the same way you booked (phone, web, DM and so on).

By what time must I return the kimono?

Please return it by 17:30. After that, an extension fee applies.
What if I am going to be late returning?

Please contact us in advance. An extension fee of ¥500 per person applies for every 30 minutes.
Is a next-day return possible?

Yes. For an extra ¥1,000 you may return it the next day, either by bringing it to the shop during our opening hours or by post at your own expense.
Where do I return it?

Please return it to the same shop where you were dressed. We will give you the details when you book.
What if I take the kimono off while I am out?

Just bring the whole set back to the shop. There is no need to worry about folding it.

What payment methods do you accept?

Cash only. We would appreciate exact change where possible.
Can I pay by credit card?

We are sorry, but we accept cash only.
When do I pay?

Please pay when you arrive, before you are dressed.
When do I pay extension and other additional fees?

We settle any additional fees when you return the kimono.
How are cancellation fees paid?

For same-day cancellations we will invoice you afterwards and contact you with the details.

Is there anything I need to bring?

Nothing in particular. Everything is included in the rental, so please come empty-handed.
Can I wear my usual shoes?

We lend zori sandals to match your kimono, and we will look after your shoes while you are out.
Are hair ornaments available?

Hair ornaments are included in the set, and you can choose the one you like.
Do I need to bring make-up?

Hair styling and make-up services are not included, so please bring your own if you need them.
Do I need warm clothing in winter?

We also rent haori jackets and stoles, so you can stay warm.

Can I choose which kimono I wear?

Yes, you may choose any kimono you like on the day, and our staff are happy to make suggestions.
When are yukata available?

From June to September we switch to yukata rentals.

Book Your Kimono Experience